Play Responsibly

Gambling can be a fun and entertaining activity for most, but for some, it may lead to challenges that result in financial or personal difficulties.


We are dedicated to creating a secure and responsible environment where lottery players can purchase and manage their tickets online. We strongly discourage excessive gambling or going beyond your financial limits. If gambling stops being enjoyable for you, we encourage you to seek support and assistance.


Self-Assessment

Gambling Help offers various tools to check on your spending:


Try the Self-Assessment Tool to evaluate your gambling habits.
If you're uncertain about how much you're spending on gambling each week, use the Gambling Calculator to calculate it.


Gambling Assistance

If you or a loved one are struggling with gambling-related issues, we strongly recommend reaching out to Gambling Help by calling 1800 858 858 or visiting www.gamblinghelponline.org.au. Gambling Help is a national service offering free, confidential support and referrals, available 24/7.

For resources and services specific to your location, visit Services in Your State.


Customer Support

Our Customer Support team is available to assist with tools for managing your account and spending. You can contact us via phone at 1300 188 911, live chat, or email at [email protected]. Our team can help you set up a variety of account restrictions:


Spend Limits

To manage your spending, you can set a weekly spend limit on your account. This can be done by logging into your account, navigating to the My Account section, and selecting Spend Limits. If you need assistance, our Customer Support team is happy to help you set up a limit.


Self-Exclusion

If you wish to take a break from gambling, you can request self-exclusion by contacting our Customer Support Team. Here’s how it works:


Self-exclusion lasts for 12 months.

All unplayed eligible tickets are canceled, and deposits are refunded.

Your account must be ID-verified to ensure that any remaining prizes can be withdrawn to your nominated bank account.

A confirmation email will be sent once self-exclusion is processed.

After the exclusion period ends, you can request a review to reinstate your account by contacting our Gambling Liaison Officer at "[email protected].


Lottery Odds

The odds of winning for each lottery game are clearly displayed on the game’s play page. You can view the odds for all prize divisions, as well as instructions on how to play and details about upcoming draws. Additional information about odds for all our lottery games is available in our Help Centre.


ID Verification

Our platform prohibits ticket purchases by individuals under the age of 18. We use advanced measures to verify the identity and age of our members. Providing valid identification when requested is a mandatory part of membership.

If identification is not provided within the required timeframe, your account may be terminated, and any winnings withheld until you successfully verify your identity and account ownership.

You won’t be able to withdraw winnings until your account is ID-verified. Verification may also be required before making a purchase, depending on your state’s regulations. To learn more about these requirements, click here: Why do I need to verify my account?.


Responsible Gambling Code of Practice

We are fully committed to responsible gambling and adhere to the Codes of Practice established by each State and Territory. For more details about your state’s specific code of practice, please visit our website for further information.